Support

Email support@gamifysuccess.com with any question about the app or your account. Support is email only — there is no phone line and no live chat.

A person reads every message. We aim to reply within two business days, and we answer account access and deletion requests first. Writing from the email address on the account helps us find it.

• I cannot sign in, or I forgot my password. Sign-in is handled by our login provider, Auth0, so we never see or store your password. Use the password reset link on the sign-in screen and follow the email it sends. If the reset email does not arrive, check your spam folder, then email us and we will help.
• How do I delete my account and everything in it? In the app, go to Profile → Settings and use Delete Account at the bottom of the page, then type DELETE to confirm. This works the same on the web and in the iOS app. Deletion is immediate and permanent — habits, logs, tasks, plans, reports, friendships and tokens all go, and we cannot restore them. We keep only limited safety records, such as reports and bans, as the Privacy Policy explains.
• How do I report a post or block someone? In Community, open the menu on the post and choose Report this post, Report the person, or Block them. The same Report and Block options are on each friend’s row under Community → Friends. Blocking ends the friendship and hides each of you from the other’s feed. To unblock someone, go to Profile → Blocked Users on the web, or Profile → Settings → Blocked users in the app.
• What can my friends see, and how do I change it? New accounts are private: profile visibility starts at Private and both sharing toggles are off. Under Profile → Profile → Privacy & Sharing you set Profile Visibility, and — once it is not Private — Share streak milestones and Share daily completions. Only people whose friend request you accepted can see shared items, and there is no public feed. Your habits, notes and reports are never shared.
• How do I stop the emails? Every email type is a separate switch under Profile → Email Preferences, and every email we send also carries an unsubscribe link.
• My completions or streaks land on the wrong day. Days are counted in the timezone on your profile, not your device’s. Set it under Profile → Profile → Timezone and the streak and report calculations follow it.
• Can I get a copy of my data? Most of it is visible in the app already. For a full export, email privacy@gamifysuccess.com and we will respond within 30 days.

Use Report in the app, as described above, and pick the reason from our Community Guidelines. A reported post is usually hidden from everyone but its author while we review it, and we review every report within 24 hours. There is no tolerance for objectionable content or abusive users: we remove content that breaks the rules and suspend or ban the accounts responsible. We do not tell the reporter what action we took.

You can also email support@gamifysuccess.com with “Report” in the subject. Include your username, the username of the person you are reporting, what you saw, and roughly when — a screenshot helps.

Friendships are mutual: someone can only see your shared activity after you accept their request. You can remove a friend at any time under Community → Friends, which stops the sharing in both directions, or block them so they cannot see your posts or send you a request again.

Posts are also screened automatically before they are saved. Profanity, slurs, sexual content and threats of violence are rejected at the point of writing, in every field a person can type into — habit names and notes, plans, tasks, usernames and daily reports alike.

Privacy Policy — Terms of Service — Community Guidelines